
Tourism & Hospitality Management
Level-4
Qualification Number: 610/1522/2
Overview
The objective of the OTHM Level 5 Diploma in Tourism and Hospitality Management qualification is to enable learners’ development as managers within the tourism and hospitality industry, with a lifelong-learning orientation. It enables learners to critically apply contemporary knowledge and theories to the management of complex problems. Successful completion of this qualification will equip learners with the specialist skills and technical terminology to develop their management skills and to progress to further study or employment.
Entry requirements
These qualifications are designed for learners who are typically aged 18 and above.
The entry profile for learners is likely to include at least one of the following:
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Relevant Level 4 Diploma qualification or equivalent qualification
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GCE Advanced level in 3 subjects or equivalent qualification
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Mature learners (over 21) with relevant management experience (learners must check with the delivery centre regarding this experience prior to registering for the programme)
English requirements
If a learner is not from a majority English-speaking country, they must provide evidence of English language competency. For more information visit the English Language Expectations page on the OTHM website.
Equivalences
OTHM qualifications at RQF Level 5 represent practical knowledge, skills, capabilities and competences that are assessed in academic terms as being equivalent to Foundation Degrees, Higher National Diploma (HND) and Year 2 of a three-year UK Bachelor's degree
Qualification structure
The OTHM Level 5 Diploma in Tourism and Hospitality Management consists of 6 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 600 Guided Learning Hours (GLH) for the completed qualification.
Mandatory units
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Digital Marketing Management for Tourism and Hospitality (20 credits)
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Operations Management (20 credits)
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Management Accounting (20 credits)
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Management of Human Resources (20 credits)
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Customer Relationship Management (20 credits)
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Contemporary Issues in Tourism and Hospitality (20 credits)
Duration and delivery
The qualification is designed to be delivered over one academic year for full-time study but it is also flexible in its delivery in order to accommodate part-time and distance learning.
The qualification is delivered face-to-face, through lectures, tutorials, seminars, distance, online by approved centres only.
Assessment and verification
All units within this qualification are internally assessed by the centre and externally verified by OTHM. The qualifications are criterion referenced, based on the achievement of all the specified learning outcomes.
To achieve a ‘pass’ for a unit, learners must provide evidence to demonstrate that they have fulfilled all the learning outcomes and meet the standards specified by all assessment criteria. Judgement that the learners have successfully fulfilled the assessment criteria is made by the Assessor.
The Assessor should provide an audit trail showing how the judgement of the learners’ overall achievement has been arrived at.
Progressions
Successful completion of Level 5 Diploma in Tourism and Hospitality Management provides learners the opportunity for a wide range of academic progressions including the OTHM Level 6 Diploma in Tourism and Hospitality Management.
As this qualification is approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation), learners are eligible to gain direct entry into Final year of a three-year UK Bachelor’s degree programme.
For more information visit University Progressions page.

What You will learn
Introduction to the Tourism & Hospitality Industry
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Understanding global tourism trends
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Structure of hospitality businesses
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Roles and responsibilities in hotels, travel agencies, airlines, and resorts
Marketing in Tourism & Hospitality
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Basic marketing principles
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Digital marketing for tourism businesses
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Promoting destinations and hospitality brands
Customer Service & Guest Experience
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Importance of service excellence
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Handling customer complaints professionally
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Building guest satisfaction and loyalty
Operations Management
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Front office and housekeeping operations
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Food & beverage service management
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Managing day-to-day hospitality operations efficiently
Fees & Scholarships
Apply Now
Registration Fees:
1000AED
Tuition fees Fee per year
15,500 AED
Vat: 5%
Student Visa fees per year
4500AED
Insurance:
1000AED

