Course Overview:
This 96-hour course is designed to provide students with a comprehensive understanding of front desk operations in the hospitality industry. It covers key aspects of customer service, communication, office management, and the technological systems used in front desk management. The course is structured to enhance both theoretical knowledge and practical skills to effectively handle the daily tasks of a front desk professional.
Assessment & Certification:
- Assessments: Multiple-choice quizzes, role-playing scenarios, practical exercises, and written assignments
- Certification: Successful completion of the course will result in a certification in Front Desk Operations, indicating proficiency in hospitality management.
Career Opportunities: Graduates of this course can pursue careers in various hospitality roles, including:
- Front Desk Officer
- Guest Service Agent
- Hotel Receptionist
- Reservation Agent
- Hotel Manager (with further training)
- Customer Service Representative in the hospitality industry
Front Desk Operations Course
SKU: KHDA Certification
3,500.00AEDPrice
- Module 1: Introduction to Front Desk Operations (12 Hours)
- Module 2: Customer Service Excellence (16 Hours)
- Module 3: Reservation Systems and Check-In/Check-Out Procedures (20 Hours)
- Module 4: Front Desk Technology (12 Hours)
- Module 5: Office Management and Administration (12 Hours)
- Module 6: Handling Guest Complaints and Special Requests (8 Hours)
- Module 7: Professional Development and Industry Trends (8 Hours)